Display Systems Service
Manager: Don Lundberg
Hours: Monday–Friday, 7:30 AM–3:30 PM EST
860.282.2900, Option 6 (ext. 137)
Request an RMA (Return Material Authorization)
In your correspondence, please provide the following information:
- An accurate and complete failure description
- Product serial number
- Product part number
- Product model number
- Company name
- Company address
- Contact name
- Contact phone and fax numbers
- Contact e-mail address
If you leave a message, you can expect to receive a reply within one business day.
And please, treat your equipment with care. When returning your LCD monitor or other General Digital products, ALWAYS ship in the original packaging, even if the unit is damaged. Service turnaround time will be greatly increased for unanticipated repairs due to shipping damage.
Note: If you do not have the original packaging, contact the Service Department to arrange to have all necessary packaging materials sent to you – for which we will charge a nominal cost. It’s inexpensive insurance for ensuring the safest transport of your product, and a quicker turnaround time.